Shipping policy

Last Updated: September 2026

At Vakhra, we carefully prepare every order before handing it over to our courier partners. As a curated thrift and resale store, each piece is individually sourced and prepared, so we take care to ensure your order reaches you safely and securely.

1. Shipping Within Pakistan

Vakhra currently offers delivery across Pakistan through third-party courier services.

Shipping charges, where applicable, will be displayed at checkout or communicated before your order is confirmed.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

While we aim to dispatch orders as quickly as possible, delivery timelines are estimates and are not guaranteed.

However average delivery time is, 5-7 working days.

2. Order Processing

Orders are processed after confirmation.

Please allow reasonable processing time for your order to be prepared, packed, and handed over to our courier partner.

Because Vakhra deals in individually curated and pre-owned pieces, each order may require additional preparation before dispatch.

Once your order has been dispatched, you may receive tracking information where available.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active contact number when placing an order.

Vakhra is not responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect phone numbers
Unavailability of the recipient
Failure to respond to courier calls
Refusal to accept the parcel
Repeated delivery attempts
Other information provided incorrectly by the customer

If an order is returned to Vakhra because of an incorrect address, refusal, or failure to receive the package, additional shipping charges may apply if the customer requests the order to be shipped again.

4. Courier Delays

Once an order has been handed over to the courier, delivery is handled by the respective courier company.

Delays caused by the courier, weather, road closures, public holidays, strikes, unforeseen events, or other circumstances outside Vakhra's control do not constitute grounds for a refund or cancellation.

We will, however, assist customers in communicating with the courier where reasonably possible.

5. Tracking

Where tracking is available, tracking details will be provided to the customer after dispatch.

Customers may use the provided tracking information to monitor their shipment.

Please note that tracking updates are controlled by the courier and may not appear immediately after dispatch.

6. Damaged Packages

Please inspect your parcel carefully when it arrives.

If the package appears to have been visibly damaged, opened, or tampered with during delivery, please photograph or record the package before opening it and contact Vakhra as soon as possible.

Any claim regarding damage during transit may require photographic or video evidence of the parcel and its condition upon delivery.

7. Opened Packages

Because Vakhra sells unique, pre-owned and individually curated pieces, opened packages are not eligible for return or exchange.

Customers are strongly encouraged to inspect the external condition of the parcel before opening it.

For complete information regarding returns and exchanges, please refer to our Return & Exchange Policy.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information and remain available to receive the order.

A customer who repeatedly places orders and refuses or fails to accept deliveries may have future COD orders restricted or refused.

9. International Shipping

At present, Vakhra's shipping services are primarily focused on deliveries within Pakistan.

International shipping may be introduced in the future. Any applicable international shipping charges, customs duties, taxes, or import fees will be communicated according to the destination and shipping arrangement.